The primary responsibility of this position is to provide exceptional customer service to guests and promote positive guest relations.
Duties and responsibilities include:
Supervision received includes direction and supervision from the Slot Supervisor and Slot Manager or Slot Assistant Manager on a daily basis.
Position relationships include frequent contact with associates at all levels within all departments of the organization and continual and extensive contact with guests and visitors.
Education: A High School education or equivalent. Experience: Experience in a customer focused environment is required. Prior experience within a gaming environment is highly desirable.
Knowledge, skills and abilities include excellent interpersonal, communication and customer service skills. Must be able to accurately handle money and exhibit basic math skills. Must maintain a professional demeanor in stressful situations as necessary. Experience with PC's and related software is preferred.
Working environment includes exposure to differentials in temperature, spills, wet floors, or guest behaviors, and physical requirements such as walking, sitting, standing, bending or lifting for extended periods of time.
License requirements include being able to be licensed by the Lac du Flambeau Tribal Gaming Commission.
Behaviors include performing in both a professional and personable manner, respect and consideration given to the dignity of each guest, visitor and fellow employee.
Other requirements include the ability to work irregular hours, weekends, holidays and be available for call in to work on short notice. Must attend all mandatory meetings and departmental training and development sessions.
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