Job Description

Casino Gaming Agent

Essential Job Functions:

• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Trouble-shoots issues with the sports wagering kiosks, such as ticket jams.
• Ability to understand and apply Company internal controls, policy and procedure.
• Protect company assets.
• Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
• Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
• Sign new players up for Reward Card Accounts.
• Utilize casino management system computer functions i.e., making Reward cards, point redemption and issuing comps.
• Make reservations for quests.
• Knowledge of all amenities, events and promotions throughout the property.
• Circulate through the casino floor and has a positive interaction with the customers.
• Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Perform miscellaneous duties as assigned by management.

Job Qualifications:

• Experience Required: Customer Service Experience
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast paced environment and follow directions amid distractions.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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